Welcome to Nilambu. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or interact with our website, we may collect:

• Full Name
• Phone Number
• Email Address
• Shipping/Billing Address
• Payment Information (processed securely through Razorpay)
• Device and browser information
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Verify COD orders
• Improve website experience
• Send order updates and promotional offers
• Prevent fraud or suspicious activities

3. Payment Security

All payments are securely processed through Razorpay. We do not store your debit/credit card information on our servers.

4. Cookies & Tracking

We use cookies, Meta Pixel, and Google Analytics to:

• Understand customer behavior
• Improve website performance
• Show relevant advertisements

You may disable cookies through your browser settings.

5. Sharing of Information

We do not sell customer information. Your data may only be shared with:

• Shipping partners
• Payment gateways
• Analytics and advertising platforms
• Legal authorities if required

6. Data Protection

We implement reasonable security measures to protect your personal information.

7. Your Rights

You may contact us anytime to:

• Access your data
• Request correction
• Request deletion of your information

8. Contact Us

For privacy-related concerns:

Nilambu
Samastipur, Bihar, India
Email:
WhatsApp Support: +91 8809418514